AI chatbots are computer programs that use artificial intelligence to simulate human-like conversations with users. They are designed to understand natural language queries and provide relevant responses, often in the form of text or speech.
ChatGPT, on the other hand, is a large language model developed by OpenAI. It is a type of AI that can generate human-like text by predicting the next word in a sentence based on its context. ChatGPT can be used to create chatbots, but it is not a chatbot itself.
However, by combining AI chatbots with ChatGPT, it is possible to create more advanced conversational systems. Chatbots can provide a user interface for interacting with ChatGPT, allowing users to ask questions or make requests in a more natural way. ChatGPT can then generate responses based on the context of the conversation, providing more accurate and personalized answers.
This combination of AI chatbots and ChatGPT can be particularly useful in customer service, where companies can use chatbots to handle common inquiries and escalate more complex issues to human agents. By using ChatGPT to generate responses, chatbots can provide more sophisticated and helpful answers to customers, improving the overall customer experience.
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